Responsible for the successful implementation of technical solutions on projects as assigned. Works under the direction of the Project Manager to design, build and configure the technical infrastructure and components for assigned projects. During discovery and CRD generation, supports the Business Requirements Analyst, the Customer and other project team members in ensuring that the proper technical environment is documented to ensure a successful deployment of the Wausau solution. Provides technical customer service to external and internal customers as it pertains to operating systems, networking, hardware, and databases. Utilizes appropriate internal tools, methodologies and knowledge databases to document, escalate, and resolve the issues. The System Analyst (SA) will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions and resolve issues on internal and external projects as assigned.
Successful implementation includes delivering in accordance with the project plan and the CRD and with a high level of client satisfaction.
- A successful implementation is determined by assessing performance against project plan and the CRD and determining if the project was delivered within the baseline for the plan that was established at CRD approval. Acceptable deviations include only those which are documented in a change control that is signed by the client and accompanied by a cost impact statement.
- High Level of Client Satisfaction is measured via our annual customer survey. A response of 4 or 5 regarding Delivery Services is the standard for this achievement. Consideration will be given in those cases where multiple solutions are implemented by different Delivery Services Personnel
Required to meet the client billability levels and billing rates as established for this position.