Careers

Open Positions

Outsourcing Operations
Mosinee, WI

Responsible for supervision and daily transaction of item processing for WAUSAU Outsourcing Customers ensuring that processing deadlines are met,  verifying completeness of all daily team tasks, providing management reports, and providing problem resolutions to customers/banks. Supervises employees performing system updating and data distribution functions, Researches and resolves interdepartmental questions related to item processing. Assists the Outsourcing Operations Manager in resolving departmental issues. 
 
Shift will be Monday - Friday from 12:00 pm - 9:00 pm

Information Technology
Mosinee, WI

As a system analyst for the Network Operations Center (NOC), you will provide technical customer service to external and internal customers as it pertains to Microsoft operating systems, networking, hardware, and Microsoft SQL databases. You will utilize Orion/Solar Winds and knowledge databases to document, escalate, and resolve the issues. As a System Analyst (SA) you will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions regarding all day-to-day operations. Diligence and attention to detail are also key skills, along with ability to multi-task and prioritize work appropriately.

Information Technology
Mosinee, WI

Performs analysis and resolves end user hardware and software computer problems in a timely and accurate fashion, and provides end user training where required. Responsible for ensuring the stability of the operations of the company’s computing environment. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all hardware, software, and communication links.

Information Technology
Mosinee, WI

Performs analysis and resolves end user hardware and software computer problems in a timely and accurate fashion, and provides end user training where required. Responsible for ensuring the stability of the operations of the company’s computing environment. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all hardware, software, and communication links.

Outsourcing Operations
Mosinee, WI

Works with the Item Processing Service to; perform data entry, MICR repair, and balancing functions on documents used to process financial transactions.    Performs end of day functions such as; bank balancing, report generation, posting file generation, and transmitting files to customer banks and clearing agents.   
 
Three positions available:

  1. M - F from 3:00 pm - 11:00 pm
  2. M - F from 12:00 pm - 8:00 pm
  3. M - F from 6:30 pm - 2:30 am
Project Management
Remote

Responsible for the successful delivery of projects as assigned.  Oversee all aspects of projects. Create a work breakdown structure and project plan in Microsoft Project which sets deadlines and assigns responsibilities (both internal and external).  Monitor progress on a regular and ongoing basis and update the plan to reflect actual performance. Prepare project status reports for clients and, as required, for internal management.  Act as the single point of contact for the client as it relates to the project.  Take responsibility for all aspects of the project.
 
Successful delivery includes delivering on time, on budget and with a high level of client satisfaction.

  • On Time is determined by assessing the project plan and determining if the project was delivered within the baseline for the plan that was established at CRD approval.  Acceptable delays include only those which are documented in a change control that is signed by the client and accompanied by a cost impact statement.
  • On Budget is determined by comparing the actual project costs at project closure to the hours matrix and order agreement in place at project initiation.  Acceptable overages are only those which are accompanied by a change control that is signed by and billed to the client.
  • High Level of Client Satisfaction is measured via our annual customer survey.  A response of 4 or 5 regarding Professional Services is the standard for this achievement.  Consideration will be given in those cases where multiple projects are managed by different project managers.

 
Required to meet the client billability levels and billing rates as established for this position. 
 

Program Manager
Project Management
Remote

Responsible for the successful delivery of our most complex projects as assigned.  Oversee all aspects of projects. Create a work breakdown structure and project plan in Microsoft Project, which sets deadlines and assigns responsibilities (both internal and external).  Monitor progress on a regular and ongoing basis and update the plan to reflect actual performance. Prepare project status reports for clients and, as required, for internal management.  Act as the escalation point of contact for the client as it relates to the project. Take responsibility for all aspects of the project.
 
Will be assigned as Client Partner for our most strategic clients.  Responsible for most (if not all) of the projects being delivered for a particular client.  Work with Solution Management, Sales, Legal, and customer to take strategic initiatives and break them into the appropriate projects.
 
Act as a mentor for Project Managers and Senior Project Managers and as a peer reviewer to ensure that projects are on time and on budget or have appropriate remediation plans in place. Monitor those remediation plans to ensure efficacy and compliance.
 
Required to meet the client billability levels, billing rates and revenue generation targets as established for this position. 
 
Participate as a member of the leadership team within Professional Services.
 
Successful delivery of projects is required for all engagements; this includes delivering on time, on budget and with a high level of client satisfaction, whether the Program Manager is directly leading or providing oversight of the project. 

  • On Time is determined by assessing the project plan and determining if the project was delivered within the baseline for that plan that was established at CRD approval.  Acceptable delays include only those which are documented in a change control that is signed by the client and accompanied by a cost impact statement.
  • On Budget is determined by comparing the actual project costs at project closure to the hours matrix and order agreement in place at project initiation. Acceptable deltas are only those which are accompanied by a change control or change order that is signed by and billed to the client.
  • High Level of Client Satisfaction is measured via our annual customer survey.  A response of 4 or 5 regarding Professional Services is the standard for this achievement. Consideration will be given in those cases where multiple projects for the same client are managed by different program managers.

 

Project Manager
Project Management
Remote

Responsible for the successful delivery of projects as assigned.  Oversee all aspects of projects. Create a work breakdown structure and project plan in Microsoft Project which sets deadlines and assigns responsibilities (both internal and external).  (Alternative project planning tools may be utilized on a case-by-case basis as approved by the Managing Partner or his/her designee.)  Monitor progress on a regular and ongoing basis and update the plan to reflect actual performance. Prepare project status reports for clients and, as required, for internal management.  Act as the single point of contact for the client as it relates to the project.  Take responsibility for all aspects of the project.
 
Successful delivery includes delivering on time, on budget and with a high level of client satisfaction.

  • On Time is determined by assessing the project plan and determining if the project was delivered within the baseline for the plan that was established at CRD approval.  Acceptable delays include only those which are documented in a change control that is signed by the client and accompanied by a cost impact statement.
  • On Budget is determined by comparing the actual project costs at project closure to the hours matrix and order agreement in place at project initiation.  Acceptable overages are only those which are accompanied by a change control that is signed by and billed to the client.
  • High Level of Client Satisfaction is measured via our annual customer survey.  A response of 4 or 5 regarding Professional Services is the standard for this achievement.  Consideration will be given in those cases where multiple projects are managed by different project managers.

 
Required to meet the client billability levels and billing rates as established for this position. 
 

Information Technology
Remote

Responsible for oversight of infrastructure and applications in WAUSAU’s Outsourcing environments.  Liaisons between Outsourcing Operations, Customer Care, Enterprise Services and WAUSAU’s hosting provider to ensure system state health to support WAUSAU’s Software as a Service (SaaS) solution offerings in accordance with Service Level Objectives (SLO).

Sales Executive
Remittance Outsourcing Sales
Remote (Central to Western United States)

The Sales Executive is responsible for all assigned sales activities. Assignments may be account based, geography based, or a combination of the two. All WAUSAU Financial Systems solutions are available and the Sales Executive will handle total sales functions from lead generation and follow-up to completed sale. Also responsible for establishing sales forecast and maintaining budgets and expenses related to sales activity. The Sales Executive is responsible for net new business and assigned existing business.
Territory includes central to western United States.

System Analyst
Implementations - Payments
Mosinee, WI

Responsible for the successful implementation of technical solutions on projects as assigned.  Works under the direction of the Project Manager to design, build and configure the technical infrastructure and components for assigned projects. During discovery and CRD generation, supports the Business Requirements Analyst, the Customer and other project team members in ensuring that the proper technical environment is documented to ensure a successful deployment of the Wausau solution.  Provides technical customer service to external and internal customers as it pertains to operating systems, networking, hardware, and databases. Utilizes appropriate internal tools, methodologies and knowledge databases to document, escalate, and resolve the issues. The System Analyst (SA) will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions and resolve issues on internal and external projects as assigned. 
 
Successful implementation includes delivering in accordance with the project plan and the CRD and with a high level of client satisfaction.

  • A successful implementation is determined by assessing performance against project plan and the CRD and determining if the project was delivered within the baseline for the plan that was established at CRD approval.  Acceptable deviations include only those which are documented in a change control that is signed by the client and accompanied by a cost impact statement.
  • High Level of Client Satisfaction is measured via our annual customer survey.  A response of 4 or 5 regarding Delivery Services is the standard for this achievement.  Consideration will be given in those cases where multiple solutions are implemented by different Delivery Services Personnel

 
Required to meet the client billability levels and billing rates as established for this position. 
 

Outsourcing Implementations
Mosinee, WI or Omaha, NE

Customize and on-board customer requirements for outsourcing deposit and/or remittance processing. Installs parameters on WFS outsourcing applications per documented guidelines; trains customer on operating procedures; provides product and service information to customer.  Coordinates hand-off of new customers to our Customer Care department Works with WFS support team to resolve product and service issues and communicate project status to customer.  
 

Outsourcing Operations
Mosinee, WI

Oversee all quality control efforts while also providing administrative office support. 
 
Open shifts:

  1. Monday - Friday 12:00 pm - 4:00 pm
  2. Monday: 9:00 am - 3:00 pm and Tuesday - Friday: 9:00 am - 1:30 pm
OS Support and Admin
Omaha, NE

Serves as the application expert for Outsourcing Operations.  Supports the daily operation and maintenance of all Outsourcing Operations applications. 
Hours: M-F 8 am - 5 pm

Product Analyst
Customer Care
Mosinee, WI

Provides technical customer service to external and internal customers as it pertains to the respective software application. Extensively utilizes the Support Magic and knowledge databases to document, escalate and resolve the software application issues. Provides peer support to team members in resolving complicated application issues. Actively participates in job training for new associates for technical skills, customer service skills, and the adaptation of proper Customer Care processes.  The Product Analyst will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions regarding all day-to-day operations.

Customer Care
Mosinee, WI

Provides technical customer service to external and internal customers as it pertains to the respective software application. Extensively utilizes the Support Magic and knowledge databases to document, escalate and resolve the software application issues. Provides peer support to team members in resolving complicated application issues. Actively participates in job training for new associates for technical skills, customer service skills, and the adaptation of proper Customer Care processes.  The Product Analyst will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions regarding all day-to-day operations.