Directs the IT division of Enterprise Services. This includes, but not limited to, all IT service catalogs, the Facilities and Shipping team and corporate Help Desk. Works with all departments to establish and meet infrastructure and technology capability requirements and SLAs.
Perform check processing functions including extraction of payments, sorting, and redistributing.
Lead in the day to day processing of customer data as well as aid in the distribution of work. Provide supervision to weekend shifts when necessary.
The Customer Support Leader is responsible for all customer support related activities at WAUSAU Financial Systems. This includes, but is not limited to, application and technical support management. . Customer Support Leader is responsible for creating and executing a strategic plan for Customer Support that aligns with the Operations and overall WAUSAU strategic plans. This individual will be responsible for all budget planning, staffing, and service level management and will work closely with peers within Operations as well as across the company to insure Customer Support is aligned and engaged in the appropriate customer and process touch points.
The Director of Outsourcing Operations will be responsible for managing daily transaction processing and file delivery activities in Wausau Financial Systems’ Outsourcing Practice. S/He will lead the Daily Operations team by providing direction and motivation to associates, meeting customer and business SLAs, and promoting an environment of continuous process improvement. The Director will also control and monitor all costs, forecast resource capacity needs and schedule accordingly, while managing the operational plans within budget. This position requires the individual to work onsite at the Corporate office.
The Director of Outsourcing Implementations will be responsible for managing new client onboarding and account setup / maintenance in Wausau Financial Systems’ Outsourcing Practice. S/He will lead the Implementations team by providing direction and motivation to associates, meeting customer and business SLAs, and promoting an environment of continuous process improvement. The Director will also control and monitor all costs, manage implementation queues, maximize capacity utilization, while managing the operational plans within budget. This position may be a remote position, the decision of the office location will be based on the individual’s work experience and depth of product and service knowledge.
The Director of Outsourcing Administration & Support will be responsible for providing operational administrative support to Wausau Financial Systems’ Outsourcing Practice. S/He will lead the Administration & Support team by providing direction and motivation to associates, reporting on customer and business SLAs, and promoting an environment of continuous process improvement. The Director will also control and monitor all costs, manage the operational plans within budget, managing key vendor relationships, and coordinate all risk, compliance, and audit activities for the Outsourcing Operations group. This position may be a remote position; the decision of the office location will be based on the individual’s work experience and depth of product and service knowledge.
Responsibilities include RFP response development – from understanding client needs, coordinating the response working with the sales reps and Subject Matter Experts, to document production. You will manage multiple RFPs simultaneously and ensure the necessary documentation is accurate and customer deadlines are met.
The RFP specialist is also responsible for maintenance of RFP database ensuring that all product/service information within RFPs is accurate and conveys proper corporate brand image.
Leads Development Teams as a Subject Matter Expert (SME) in the correct performance of complex software (new solutions and/or legacy applications) systems analysis, design, and programming activities; these activities may require extensive research. Takes charge and performs the most complex defect (bug) investigations and verification tasks, and mentors Software Engineers on release testing and beta support for assigned components, products, or solutions.
This individual is recognized within WFS as an SME on industry standard and best practice software engineering for at least one major Solution, and will be familiar with the technical characteristics of all current products and solutions in the WFS portfolio. Occasionally performs on-site client work for complex solutions (where requirements need detailed business and technical analysis).
This is a very senior level in the WFS job family, and the incumbent will possess and be expected to share their experience, and lead or mentor with their skills in analysis, design, and development, across the WFS portfolio of products/solutions. Generally operates under minimal supervision, as the technical lead for several development teams and the senior technical member of strategic and tactical multi-disciplinary teams designing new solutions.
Customizes banking or remittance processing software according the customer requirement document. Installs system at customer’s site per documented guidelines; trains customer on operating procedures and the use of computer resources (work stations and computer servers); provides product and service information to customer. Works with WFS support team to resolve product and service issues and communicate project status to customer.
Engage in multiple, simultaneous complex projects applying proven methodologies to meet client objectives. Leverage highly developed business analysis skills in consulting with customers to identify business and technical requirements and formulate solutions to complex business problems leveraging WFS ECM technology. Apply software engineering techniques and leverage knowledge of ECM solutions to technically design and implement large scale, multi-tiered solutions integrating WFS ECM products and industry products, specifying the development platform, methodology and toolset.
Facilitates activities for the requirements definition and implementation of the defined solution at customer site. Provide technical leadership to project teams in a fast-paced environment to ensure successful project completion on time and within budget, while exceeding client expectations. Acts as a liaison between customer and WFS technical and administrative staff to resolve concerns in a timely manner. Mentor customers, internal resources and management in the appropriate usage of WFS ECM technology. Works with WFS support team to resolve product and service issues and communicate project status to customer.