Responsible for the successful implementation of WAUSAU-proposed solutions on projects as assigned. Work under the direction of the Project Manager to configure, test and deliver the solution in accordance with the project plan and the Customer Requirements Document (CRD). Prepare implementation status reports for project managers, clients and, as required, for internal management.
Successful implementation includes delivering in accordance with the project plan, the CRD, and the Delivery Services check-list and with a high level of client satisfaction.
- A successful implementation is determined by assessing performance against project plan and the CRD and determining if the project was delivered within the baseline for that plan that was established at CRD approval. Acceptable deviations include only those which are documented in a change control that is signed by the client and accompanied by a cost impact statement.
- High Level of Client Satisfaction is measured via our annual customer survey. A response of 4 or 5 regarding Delivery Services is the standard for this achievement. Consideration will be given in those cases where multiple solutions are implemented by different implementation specialists.
Required to meet the client billability levels and billing rates as established for this position.