Careers

Open Positions

O/S Support and Administration
Remote

The Outsourcing Operations Application Support Analyst (ASA) serves as a WAUSAU liaison for our outsourcing vendors and customers.  This includes receipt and analysis of vendor/customer adds/deletes/changes of parameter or program requirements.  This also includes receipt, research and resolution on all customers processing issues.  Once request is reviewed and approved, modification is assigned to vendor/customer.  Tracking of open requests is reported to the Outsourcing Operations Application Support Manager.  ASA is responsible for vendor/customer oversight to ensure timely turnaround of requests for subsequent customer approval and vendor development.
 
ASA actively participates in vendor operations review site visits and manage visit findings and resolutions. In addition, the ASA is a direct escalation contact for our vendors/customers to WAUSAU support and is responsible for maintaining all outsourcing customer notification lists on Outlook and/or CRM. The ASA participates in any strategic planning meetings with the vendor/customer as the Outsourcing Operations representative, and works in partnership with the overall WAUSAU Outsourcing teams.
 

System Analyst
Implementations - Payments
Mosinee, WI

Responsible for the successful implementation of technical solutions on projects as assigned.  Works under the direction of the Project Manager to design, build and configure the technical infrastructure and components for assigned projects. During discovery and CRD generation, supports the Business Requirements Analyst, the Customer and other project team members in ensuring that the proper technical environment is documented to ensure a successful deployment of the Wausau solution.  Provides technical customer service to external and internal customers as it pertains to operating systems, networking, hardware, and databases. Utilizes appropriate internal tools, methodologies and knowledge databases to document, escalate, and resolve the issues. The System Analyst (SA) will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions and resolve issues on internal and external projects as assigned. 
 
Successful implementation includes delivering in accordance with the project plan and the CRD and with a high level of client satisfaction.

  • A successful implementation is determined by assessing performance against project plan and the CRD and determining if the project was delivered within the baseline for the plan that was established at CRD approval.  Acceptable deviations include only those which are documented in a change control that is signed by the client and accompanied by a cost impact statement.
  • High Level of Client Satisfaction is measured via our annual customer survey.  A response of 4 or 5 regarding Delivery Services is the standard for this achievement.  Consideration will be given in those cases where multiple solutions are implemented by different Delivery Services Personnel

 
Required to meet the client billability levels and billing rates as established for this position. 
 

Software Engineer
Product Development
Omaha, NE

Perform moderately complex product design, systems analysis, and programming activities which may require some research.  Perform moderately complex bug verification, release testing and beta support for assigned products.  May perform some on-site client work on moderately complex applications.  Intermediate level in job family, operating under moderate supervision.

Professional Services
Wisconsin

Responsible for collecting and documenting customer requirements for solution implementations including, but not limited to, upgrades, add-on modules and features, and betas. Communicate with customers to collect and assess system, operations, and documentation requirements pertaining to hardware, networks, software application and custom requirements. Utilize gathered requirements as well as internal process and product knowledge to write the Customer Requirements Document (CRD) and other supporting documents as needed for the project.  Act as a liaison between customer and WAUSAU technical and administrative staff, and communicate concerns in a timely manner to Project Manager and/or PS leadership team, as necessary.  These responsibilities may continue through the project lifecycle to support the project team in understanding and updating business requirements.  Analyst may lead the development and facilitation of test planning.
 
Required to meet the client billability levels and billing rates as established for this position. 
 
 

Sales Engineer
Solution Management
Remote

Will be primarily responsible for a specific WAUSAU product segment; by developing and deploying sales tools and collateral materials  to assist the WAUSAU Sales team in meeting annual sales objectives.  Responsible for creating and delivering sales training classes  for new Sales Executive and Account Support Manager on-boarding, product updates, releases and enhancements and delivering technical product presentations to “top tier”, “high value” customers and prospects in the field to support sales activity.  Will support the sales team by providing technical, organizational, and customer knowledge to the Sales Executives in order that they may assist customers in applying the products/services to their needs resulting in revenue generation.  The Sales Engineer will be responsible for working with Development in the creation of demonstrations and distributing them to the sales group for the product for which he/she is directly responsible and providing input on technical development needs for the product through the release team. In addition the position provides input, recommendations and participates in marketing planning, trade show attendance and show execution.  Works collaboratively with other Sales Engineers working other product areas to ensure cohesive demonstrations and proposal responses are appropriately delviered.

Solution Management
Remote

Engage in multiple, simultaneous complex projects applying proven methodologies to meet client objectives. Leverage highly developed business analysis skills in consulting with customers to identify business and technical requirements and formulate solutions to complex business problems leveraging WFS ECM technology. Apply software engineering techniques and leverage knowledge of ECM solutions to technically design and implement large scale, multi-tiered solutions integrating WFS ECM products and industry products, specifying the development platform, methodology and toolset.
 
Participate in proposal development including scope determination, cost roll-up and risk assessment.
 
Facilitates activities for the requirements definition and implementation of the defined solution at customer site. Provide technical leadership to project teams in a fast-paced environment to ensure successful project completion on time and within budget, while exceeding client expectations. Acts as a liaison between customer and WFS technical and administrative staff to resolve concerns in a timely manner.  Mentor customers, internal resources and management in the appropriate usage of WFS ECM technology. Works with WFS support team to resolve product and service issues and communicate project status to customer.  
 

Outsourcing Implementations
Mosinee, WI or Omaha, NE

Customize and on-board customer requirements for outsourcing deposit and/or remittance processing. Installs parameters on WAUSAU's outsourcing applications per documented guidelines; trains customer on operating procedures; provides product and service information to customer.  Coordinates hand-off of new customers to our Customer Care department Works with WAUSAU support team to resolve product and service issues and communicate project status to customer.  
 

Implementations - Remittance
Mosinee, WI

Responsible for the successful implementation of WAUSAU-proposed solutions on projects as assigned.  Work under the direction of the Project Manager to configure, test and deliver the solution in accordance with the project plan and the Customer Requirements Document (CRD). Prepare implementation status reports for project managers, clients and, as required, for internal management.   
 
Successful implementation includes delivering in accordance with the project plan, the CRD, and the Delivery Services check-list and with a high level of client satisfaction.

  • A successful implementation is determined by assessing performance against project plan and the CRD and determining if the project was delivered within the baseline for that plan that was established at CRD approval.  Acceptable deviations include only those which are documented in a change control that is signed by the client and accompanied by a cost impact statement.
  • High Level of Client Satisfaction is measured via our annual customer survey.  A response of 4 or 5 regarding Delivery Services is the standard for this achievement.  Consideration will be given in those cases where multiple solutions are implemented by different implementation specialists.

 
Required to meet the client billability levels and billing rates as established for this position. 
 

Outsourcing Operations
Mosinee, WI

Responsible for supervision and daily transaction of item processing for WAUSAU Outsourcing Customers ensuring that processing deadlines are met,  verifying completeness of all daily team tasks, providing management reports, and providing problem resolutions to customers/banks. Supervises employees performing system updating and data distribution functions, Researches and resolves interdepartmental questions related to item processing. Assists the Outsourcing Operations Manager in resolving departmental issues. 
 
Shift will be Monday - Friday from 12:00 pm - 9:00 pm

Information Technology
Mosinee, WI

As a system analyst for the Network Operations Center (NOC), you will provide technical customer service to external and internal customers as it pertains to Microsoft operating systems, networking, hardware, and Microsoft SQL databases. You will utilize Orion/Solar Winds and knowledge databases to document, escalate, and resolve the issues. As a System Analyst (SA) you will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions regarding all day-to-day operations. Diligence and attention to detail are also key skills, along with ability to multi-task and prioritize work appropriately.

Information Technology
Mosinee, WI

Performs analysis and resolves end user hardware and software computer problems in a timely and accurate fashion, and provides end user training where required. Responsible for ensuring the stability of the operations of the company’s computing environment. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all hardware, software, and communication links.

Project Management
Remote

Responsible for the successful delivery of projects as assigned.  Oversee all aspects of projects. Create a work breakdown structure and project plan in Microsoft Project which sets deadlines and assigns responsibilities (both internal and external).  Monitor progress on a regular and ongoing basis and update the plan to reflect actual performance. Prepare project status reports for clients and, as required, for internal management.  Act as the single point of contact for the client as it relates to the project.  Take responsibility for all aspects of the project.
 
Successful delivery includes delivering on time, on budget and with a high level of client satisfaction.

  • On Time is determined by assessing the project plan and determining if the project was delivered within the baseline for the plan that was established at CRD approval.  Acceptable delays include only those which are documented in a change control that is signed by the client and accompanied by a cost impact statement.
  • On Budget is determined by comparing the actual project costs at project closure to the hours matrix and order agreement in place at project initiation.  Acceptable overages are only those which are accompanied by a change control that is signed by and billed to the client.
  • High Level of Client Satisfaction is measured via our annual customer survey.  A response of 4 or 5 regarding Professional Services is the standard for this achievement.  Consideration will be given in those cases where multiple projects are managed by different project managers.

 
Required to meet the client billability levels and billing rates as established for this position. 
 

Program Manager
Project Management
Remote

Responsible for the successful delivery of our most complex projects as assigned.  Oversee all aspects of projects. Create a work breakdown structure and project plan in Microsoft Project, which sets deadlines and assigns responsibilities (both internal and external).  Monitor progress on a regular and ongoing basis and update the plan to reflect actual performance. Prepare project status reports for clients and, as required, for internal management.  Act as the escalation point of contact for the client as it relates to the project. Take responsibility for all aspects of the project.
 
Will be assigned as Client Partner for our most strategic clients.  Responsible for most (if not all) of the projects being delivered for a particular client.  Work with Solution Management, Sales, Legal, and customer to take strategic initiatives and break them into the appropriate projects.
 
Act as a mentor for Project Managers and Senior Project Managers and as a peer reviewer to ensure that projects are on time and on budget or have appropriate remediation plans in place. Monitor those remediation plans to ensure efficacy and compliance.
 
Required to meet the client billability levels, billing rates and revenue generation targets as established for this position. 
 
Participate as a member of the leadership team within Professional Services.
 
Successful delivery of projects is required for all engagements; this includes delivering on time, on budget and with a high level of client satisfaction, whether the Program Manager is directly leading or providing oversight of the project. 

  • On Time is determined by assessing the project plan and determining if the project was delivered within the baseline for that plan that was established at CRD approval.  Acceptable delays include only those which are documented in a change control that is signed by the client and accompanied by a cost impact statement.
  • On Budget is determined by comparing the actual project costs at project closure to the hours matrix and order agreement in place at project initiation. Acceptable deltas are only those which are accompanied by a change control or change order that is signed by and billed to the client.
  • High Level of Client Satisfaction is measured via our annual customer survey.  A response of 4 or 5 regarding Professional Services is the standard for this achievement. Consideration will be given in those cases where multiple projects for the same client are managed by different program managers.

 

Project Manager
Project Management
Remote

Responsible for the successful delivery of projects as assigned.  Oversee all aspects of projects. Create a work breakdown structure and project plan in Microsoft Project which sets deadlines and assigns responsibilities (both internal and external).  (Alternative project planning tools may be utilized on a case-by-case basis as approved by the Managing Partner or his/her designee.)  Monitor progress on a regular and ongoing basis and update the plan to reflect actual performance. Prepare project status reports for clients and, as required, for internal management.  Act as the single point of contact for the client as it relates to the project.  Take responsibility for all aspects of the project.
 
Successful delivery includes delivering on time, on budget and with a high level of client satisfaction.

  • On Time is determined by assessing the project plan and determining if the project was delivered within the baseline for the plan that was established at CRD approval.  Acceptable delays include only those which are documented in a change control that is signed by the client and accompanied by a cost impact statement.
  • On Budget is determined by comparing the actual project costs at project closure to the hours matrix and order agreement in place at project initiation.  Acceptable overages are only those which are accompanied by a change control that is signed by and billed to the client.
  • High Level of Client Satisfaction is measured via our annual customer survey.  A response of 4 or 5 regarding Professional Services is the standard for this achievement.  Consideration will be given in those cases where multiple projects are managed by different project managers.

 
Required to meet the client billability levels and billing rates as established for this position. 
 

Sales Executive
Remittance Outsourcing Sales
Remote (Central to Western United States)

The Sales Executive is responsible for all assigned sales activities. Assignments may be account based, geography based, or a combination of the two. All WAUSAU Financial Systems solutions are available and the Sales Executive will handle total sales functions from lead generation and follow-up to completed sale. Also responsible for establishing sales forecast and maintaining budgets and expenses related to sales activity. The Sales Executive is responsible for net new business and assigned existing business.
Territory includes central to western United States.

Outsourcing Implementations
Mosinee, WI or Omaha, NE

Customize and on-board customer requirements for outsourcing deposit and/or remittance processing. Installs parameters on WFS outsourcing applications per documented guidelines; trains customer on operating procedures; provides product and service information to customer.  Coordinates hand-off of new customers to our Customer Care department Works with WFS support team to resolve product and service issues and communicate project status to customer.  
 

Outsourcing Operations
Mosinee, WI

Oversee all quality control efforts while also providing administrative office support. 
 
Open shifts:

  1. Monday - Friday 1:00 pm - 5:00 pm
  2. Monday: 9:00 am - 3:00 pm and Tuesday - Friday: 9:00 am - 1:30 pm
OS Support and Admin
Omaha, NE

Serves as the application expert for Outsourcing Operations.  Supports the daily operation and maintenance of all Outsourcing Operations applications. 
Hours: M-F 8 am - 5 pm

Product Analyst
Customer Care
Mosinee, WI

Provides technical customer service to external and internal customers as it pertains to the respective software application. Extensively utilizes the Support Magic and knowledge databases to document, escalate and resolve the software application issues. Provides peer support to team members in resolving complicated application issues. Actively participates in job training for new associates for technical skills, customer service skills, and the adaptation of proper Customer Care processes.  The Product Analyst will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions regarding all day-to-day operations.
Initial shift hours: 11:00 am - 7:00 pm

Customer Care
Mosinee, WI

Provides technical customer service to external and internal customers as it pertains to the respective software application. Extensively utilizes the Support Magic and knowledge databases to document, escalate and resolve the software application issues. Provides peer support to team members in resolving complicated application issues. Actively participates in job training for new associates for technical skills, customer service skills, and the adaptation of proper Customer Care processes.  The Product Analyst will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions regarding all day-to-day operations.
 
Initial shift hours: 11:00 am - 7:00 pm