Careers

Open Positions

Human Resources
Wausau, WI

Responsibilities include support for recruitment, new employee orientation, and other HR related activities and programs. Act as the process owner for recruiting and hiring activities for assigned entry level non-exempt and exempt positions.  Posts job openings, conducts interviews, administers pre-employment checks and extends employment offers.   

Product Development
Omaha, NE

Performs complex software (new solutions and/or legacy applications) systems analysis, design, and programming activities; these activities may require extensive research.  Performs complex defect (bug) investigations and verification tasks, and leads on release testing and beta support for assigned components, products, or solutions.  Occasionally performs on-site client work for complex solutions (where requirements need detailed business and technical analysis).  This is a senior level in the WFS job family, and the incumbent will possess a very high level (e.g. Subject Matter Expert) of analysis, design, and development knowledge.  
 

Consulting Engineer
Product Development
Remote

Leads Development Teams as a Subject Matter Expert (SME) in the correct performance of complex software (new solutions and/or legacy applications) systems analysis, design, and programming activities; these activities may require extensive research.  Takes charge and performs the most complex defect (bug) investigations and verification tasks, and mentors Software Engineers on release testing and beta support for assigned components, products, or solutions. 
 
This individual is recognized within WFS as an SME on industry standard and best practice software engineering for at least one major Solution, and will be familiar with the technical characteristics of all current products and solutions in the WFS portfolio. Occasionally performs on-site client work for complex solutions (where requirements need detailed business and technical analysis). 
 
This is a very senior level in the WFS job family, and the incumbent will possess and be expected to share their experience, and lead or mentor with their skills in analysis, design, and development, across the WFS portfolio of products/solutions.  Generally operates under minimal supervision, as the technical lead for several development teams and the senior technical member of strategic and tactical multi-disciplinary teams designing new solutions.
 

Product Development
Remote

Performs complex software (new solutions and/or legacy applications) systems analysis, design, and programming activities; these activities may require extensive research.  Performs complex defect (bug) investigations and verification tasks, and leads on release testing and beta support for assigned components, products, or solutions.  Occasionally performs on-site client work for complex solutions (where requirements need detailed business and technical analysis).  This is a senior level in the WFS job family, and the incumbent will possess a very high level (e.g. Subject Matter Expert) of analysis, design, and development knowledge.  
 

Finance and Administration
Wausau, WI

This position reports to the Billing and Support Contract Manager with the primary task of processing orders and invoices and providing clerical support to the department.  This position will require a strong emphasis on data entry accuracy, teamwork and reliability.

Software Engineer
Custom Development
Wausau, WI

Perform moderately complex product design, systems analysis, and programming activities which may require some research.  Perform moderately complex bug verification, release testing and beta support for assigned products.  May perform some on-site client work on moderately complex applications.  Intermediate level in job family, operating under moderate supervision.

Finance and Administration
Wausau, WI

The Accounting Manager will administer and review the Chart of Accounts for all the departments within WAUSAU to ensure the financial results reported on a monthly basis are accurate.  There will be a strong emphasis on financial analysis and maintaining solid balance sheet reconciliations on a monthly basis.  The Accounting Manager will manage the general accounting, accounts receivable and payroll departments. The Manager will be responsible for interviewing, recommendations of hiring, firing and performance management. 

Marketing
Remote

Responsibilities include RFP response development – from understanding client needs, coordinating the response working with the Sales Representatives and Subject Matter Experts, to document production.  You will manage multiple RFPs simultaneously and ensure the necessary documentation is accurate and customer deadlines are met.
 
The RFP specialist is responsible for maintenance of the RFP database ensuring that all product/service information within RFPs is accurate and conveys proper corporate brand image.
 

Product Development
Omaha, NE

Performs complex software (new solutions and/or legacy applications) systems analysis, design, and programming activities; these activities may require extensive research.  Performs complex defect (bug) investigations and verification tasks, and leads on release testing and beta support for assigned components, products, or solutions.  Occasionally performs on-site client work for complex solutions (where requirements need detailed business and technical analysis).  This is a senior level in the WFS job family, and the incumbent will possess a very high level (e.g. Subject Matter Expert) of analysis, design, and development knowledge.  
 

Information Technology
Wausau, WI

Performs analysis and resolves end user hardware and software computer problems in a timely and accurate fashion, and provides end user training where required. Responsible for ensuring the stability of the operations of the company’s computing environment. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all hardware, software, and communication links.

Information Technology
Wausau, WI

Performs analysis and resolves end user hardware and software computer problems in a timely and accurate fashion, and provides end user training where required. Responsible for ensuring the stability of the operations of the company’s computing environment. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all hardware, software, and communication links.

Customer Care
Wausau, WI

Provides technical customer service to external and internal customers as it pertains to Microsoft operating systems, networking, hardware, and Microsoft SQL databases. Utilizes Service Desk Express and knowledge databases to document, escalate, and resolve the issues. As a System Analyst (SA) you will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions regarding all day-to-day operations.

O/S Support and Administration
Remote

The Outsourcing Operations Application Support Analyst (ASA) serves as a WAUSAU liaison for our outsourcing vendors and customers.  This includes receipt and analysis of vendor/customer adds/deletes/changes of parameter or program requirements.  This also includes receipt, research and resolution on all customers processing issues.  Once request is reviewed and approved, modification is assigned to vendor/customer.  Tracking of open requests is reported to the Outsourcing Operations Application Support Manager.  ASA is responsible for vendor/customer oversight to ensure timely turnaround of requests for subsequent customer approval and vendor development.
 
ASA actively participates in vendor operations review site visits and manage visit findings and resolutions. In addition, the ASA is a direct escalation contact for our vendors/customers to WAUSAU support and is responsible for maintaining all outsourcing customer notification lists on Outlook and/or CRM. The ASA participates in any strategic planning meetings with the vendor/customer as the Outsourcing Operations representative, and works in partnership with the overall WAUSAU Outsourcing teams.
 

System Analyst
Implementations - Payments
Wausau, WI

Responsible for the successful implementation of technical solutions on projects as assigned.  Works under the direction of the Project Manager to design, build and configure the technical infrastructure and components for assigned projects. During discovery and CRD generation, supports the Business Requirements Analyst, the Customer and other project team members in ensuring that the proper technical environment is documented to ensure a successful deployment of the Wausau solution.  Provides technical customer service to external and internal customers as it pertains to operating systems, networking, hardware, and databases. Utilizes appropriate internal tools, methodologies and knowledge databases to document, escalate, and resolve the issues. The System Analyst (SA) will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions and resolve issues on internal and external projects as assigned. 
 
Successful implementation includes delivering in accordance with the project plan and the CRD and with a high level of client satisfaction.

  • A successful implementation is determined by assessing performance against project plan and the CRD and determining if the project was delivered within the baseline for the plan that was established at CRD approval.  Acceptable deviations include only those which are documented in a change control that is signed by the client and accompanied by a cost impact statement.
  • High Level of Client Satisfaction is measured via our annual customer survey.  A response of 4 or 5 regarding Delivery Services is the standard for this achievement.  Consideration will be given in those cases where multiple solutions are implemented by different Delivery Services Personnel

 
Required to meet the client billability levels and billing rates as established for this position. 
 

Sales Engineer
Solution Management
Remote

Will be primarily responsible for a specific WAUSAU product segment; by developing and deploying sales tools and collateral materials  to assist the WAUSAU Sales team in meeting annual sales objectives.  Responsible for creating and delivering sales training classes  for new Sales Executive and Account Support Manager on-boarding, product updates, releases and enhancements and delivering technical product presentations to “top tier”, “high value” customers and prospects in the field to support sales activity.  Will support the sales team by providing technical, organizational, and customer knowledge to the Sales Executives in order that they may assist customers in applying the products/services to their needs resulting in revenue generation.  The Sales Engineer will be responsible for working with Development in the creation of demonstrations and distributing them to the sales group for the product for which he/she is directly responsible and providing input on technical development needs for the product through the release team. In addition the position provides input, recommendations and participates in marketing planning, trade show attendance and show execution.  Works collaboratively with other Sales Engineers working other product areas to ensure cohesive demonstrations and proposal responses are appropriately delviered.

Solution Management
Remote

Engage in multiple, simultaneous complex projects applying proven methodologies to meet client objectives. Leverage highly developed business analysis skills in consulting with customers to identify business and technical requirements and formulate solutions to complex business problems leveraging WFS ECM technology. Apply software engineering techniques and leverage knowledge of ECM solutions to technically design and implement large scale, multi-tiered solutions integrating WFS ECM products and industry products, specifying the development platform, methodology and toolset.
 
Participate in proposal development including scope determination, cost roll-up and risk assessment.
 
Facilitates activities for the requirements definition and implementation of the defined solution at customer site. Provide technical leadership to project teams in a fast-paced environment to ensure successful project completion on time and within budget, while exceeding client expectations. Acts as a liaison between customer and WFS technical and administrative staff to resolve concerns in a timely manner.  Mentor customers, internal resources and management in the appropriate usage of WFS ECM technology. Works with WFS support team to resolve product and service issues and communicate project status to customer.  
 

Account Executive
Remittance Outsourcing Sales
Remote (Central to Western United States)

The Sales Executive is responsible for all assigned sales activities. Assignments may be account based, geography based, or a combination of the two. All WAUSAU Financial Systems solutions are available and the Sales Executive will handle total sales functions from lead generation and follow-up to completed sale. Also responsible for establishing sales forecast and maintaining budgets and expenses related to sales activity. The Sales Executive is responsible for net new business and assigned existing business.
Territory includes central to western United States.

Outsourcing Implementations
Wausau, WI or Omaha, NE

Customize and on-board customer requirements for outsourcing deposit and/or remittance processing. Installs parameters on WFS outsourcing applications per documented guidelines; trains customer on operating procedures; provides product and service information to customer.  Coordinates hand-off of new customers to our Customer Care department Works with WFS support team to resolve product and service issues and communicate project status to customer.  
 

Outsourcing Operations
Wausau, WI

Oversee all quality control efforts while also providing administrative office support. 
 
Open shifts:

  1. Monday - Friday 1:00 pm - 5:00 pm
  2. Monday: 9:00 am - 3:00 pm and Tuesday - Friday: 9:00 am - 1:30 pm
Product Analyst
Customer Care
Wausau, WI

Provides technical customer service to external and internal customers as it pertains to the respective software application. Extensively utilizes the Support Magic and knowledge databases to document, escalate and resolve the software application issues. Provides peer support to team members in resolving complicated application issues. Actively participates in job training for new associates for technical skills, customer service skills, and the adaptation of proper Customer Care processes.  The Product Analyst will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions regarding all day-to-day operations.
Initial shift hours: 11:00 am - 7:00 pm

Customer Care
Wausau, WI

Provides technical customer service to external and internal customers as it pertains to the respective software application. Extensively utilizes the Support Magic and knowledge databases to document, escalate and resolve the software application issues. Provides peer support to team members in resolving complicated application issues. Actively participates in job training for new associates for technical skills, customer service skills, and the adaptation of proper Customer Care processes.  The Product Analyst will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions regarding all day-to-day operations.