Careers

Open Positions

Solution Education
Mosinee, WI

Providing learning and support services to new clients.  Assist new clients in navigating the SELF module, providing usernames and assisting clients in creating a curriculum. Update and assemble documents providing a professional appeal.
 

Information Technology
Mosinee, WI

Performs analysis and resolves end user hardware and software computer problems in a timely and accurate fashion, and provides end user training where required. Responsible for ensuring the stability of the operations of the company’s computing environment. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all hardware, software, and communication links.

Product Analyst
Customer Care
Mosinee, WI

Provides technical customer service to external and internal customers as it pertains to the respective software application. Extensively utilizes the Support Magic and knowledge databases to document, escalate and resolve the software application issues. Provides peer support to team members in resolving complicated application issues. Actively participates in job training for new associates for technical skills, customer service skills, and the adaptation of proper Customer Care processes.  The Product Analyst will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions regarding all day-to-day operations.

Shift hours are: 12:00 pm - 9:00 pm

Product Analyst
Customer Care
Mosinee, WI

Provides technical customer service to external and internal customers as it pertains to the respective software application. Extensively utilizes the Support Magic and knowledge databases to document, escalate and resolve the software application issues. Provides peer support to team members in resolving complicated application issues. Actively participates in job training for new associates for technical skills, customer service skills, and the adaptation of proper Customer Care processes.  The Product Analyst will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions regarding all day-to-day operations.

Outsourcing Support and Admin
Mosinee, WI

The Outsourcing Operations Application Support Analyst (ASA) serves as a WAUSAU liaison for our outsourcing vendors and customers.  This includes receipt and analysis of vendor/customer adds/deletes/changes of parameter or program requirements.  Once request is reviewed and approved, modification is assigned to vendor/customer.  Tracking of open requests is reported to the Outsourcing Operations Application Support Manager.  ASA is responsible for vendor/customer oversight to ensure timely turnaround of requests for subsequent customer approval and vendor development.
 
ASA actively participates in vendor operations review site visits and manage visit findings and resolutions. In addition, the ASA is a direct escalation contact for our vendors/customers to WAUSAU support and is responsible for maintaining all outsourcing customer notification lists on Outlook and/or CRM. The ASA participates in any strategic planning meetings with the vendor/customer as the Outsourcing Operations representative, and works in partnership with the overall WAUSAU Outsourcing teams.
 

Outsourcing Support & Admin
Mosinee, WI or Remote

Serves as the application expert for Outsourcing Operations.  Supports the daily operation and maintenance of all Outsourcing Operations applications. 

Product Development
Mosinee, WI

This position is responsible for QA testing of assigned internally developed products.  This testing will be performed on new products, new version releases, patches and/or custom programming.  The individual will create and execute software test plans focusing on functionality and usability of the products and quality installation media. This person will also be responsible for being a technical resource for our internal customers on assigned products. In addition this individual will effectively lead assigned WFS products by driving down IR's/CR’s

Information Technology
Mosinee, WI

Provides support to WAUSAU associates, project teams, external vendors and external customers as needed. Builds, Installs, configures and troubleshoots corporate PC’s and software installations. Provides basic support for network, printer, software and hardware issues at it pertains to workstation clients.

Marketing Intern
Marketing
Mosinee, WI

Responsible for assisting in the successful planning and execution of marketing campaigns to promote our solutions and build sales pipeline. This position is also responsible for assisting with event management, enhancing the corporate website and supporting functions of the marketing team.  
 
The primary intent of the internship is to expose the individual to all facets of marketing activity within WAUSAU, as well as exposure to the business world in general. The Marketing Intern will support or lead specific marketing projects as deemed necessary by the Marketing team.
 

Marketing
Mosinee, WI

Responsible for assisting in the successful planning and execution of interactive marketing as part of our overall campaigns to promote our solutions and build sales pipeline. This position is also responsible for assisting with general marketing activities to support the marketing team.  
 
The primary intent of the internship is to expose the individual to all facets of marketing activity within WAUSAU, as well as exposure to the business world in general. The Marketing Intern will support or lead specific marketing projects as deemed necessary by the Marketing team.
 

QA Analyst
Product Development
Mosinee, WI

This position is responsible for QA testing of assigned internally developed products.  This testing will be performed on new products, new version releases, patches and/or custom programming.  The individual will create and execute software test plans focusing on functionality and usability of the products and quality installation media. This person will also be responsible for being a technical resource for our internal customers on assigned products. In addition this individual will effectively lead assigned WFS products by driving down IR's/CR’s

Product Manager
IT/FI Product Management
Mosinee, WI

The Product Manager is responsible for leading a team to deliver product(s) to the appropriate market/customer base using multiple deployment methods. This includes management of existing versions and new versions of the product(s). The Product Manager is responsible  for defining the business requirements through interaction with internal and external customers and market experience and then packaging the features into product or solution releases. Products may be packaged together with other products to form a solution.  The position requires a business and technical background  with the ability to drive releases to completion while maintaining profitability and revenue targets.   The position involves communicating with all areas of the company and with development leads, product architects, and key customers.

Professional Services
Remote

 
 
 
Responsible for the successful delivery of projects as assigned.  Oversee all aspects of projects. Create a work breakdown structure and project plan in Microsoft Project which sets deadlines and assigns responsibilities (both internal and external).  Monitor progress on a regular and ongoing basis and update the plan to reflect actual performance. Prepare project status reports for clients and, as required, for internal management.  Act as the single point of contact for the client as it relates to the project.  Take responsibility for all aspects of the project.
 
Successful delivery includes delivering on time, on budget and with a high level of client satisfaction.

  • On Time is determined by assessing the project plan and determining if the project was delivered within the baseline for the plan that was established at CRD approval.  Acceptable delays include only those which are documented in a change control that is signed by the client and accompanied by a cost impact statement.
  • On Budget is determined by comparing the actual project costs at project closure to the hours matrix and order agreement in place at project initiation.  Acceptable overages are only those which are accompanied by a change control that is signed by and billed to the client.
  • High Level of Client Satisfaction is measured via our annual customer survey.  A response of 4 or 5 regarding Professional Services is the standard for this achievement.  Consideration will be given in those cases where multiple projects are managed by different project managers.

 
Required to meet the client billability levels and billing rates as established for this position. 
 

Information Technology
Mosinee, WI

Provides support to WAUSAU associates, project teams, external vendors and external customers as needed. Builds, Installs, configures and troubleshoots corporate PC’s and software installations. Provides basic support for network, printer, software and hardware issues at it pertains to workstation clients.

Outsourcing Support and Administration
Mosinee, WI or Omaha, NE

Responsible for the coordination and completion of small projects/assignments from obtaining requirements, documentation, and roll out and training of end users, if applicable.  Projects/assignments need to meet budget integrity, time constraints, customer impact/documentation and other objectives of the project/assignment. Sets deadlines, assigns responsibilities, monitors, and summarizes progress of the Director Admin/Support. Prepares status reports for upper management, including Outsourcing Metrics.  Provide proactive interface between the internal and external customers to ensure effective definition of and delivery of the assigned small project. 

Sales Engineer
Solution Management
Remote

Will be primarily responsible for a specific WAUSAU product segment; by developing and deploying sales tools and collateral materials  to assist the WAUSAU Sales team in meeting annual sales objectives.  Responsible for creating and delivering sales training classes  for new Sales Executive and Account Support Manager on-boarding, product updates, releases and enhancements and delivering technical product presentations to “top tier”, “high value” customers and prospects in the field to support sales activity.  Will support the sales team by providing technical, organizational, and customer knowledge to the Sales Executives in order that they may assist customers in applying the products/services to their needs resulting in revenue generation.  The Sales Engineer will be responsible for working with Development in the creation of demonstrations and distributing them to the sales group for the product for which he/she is directly responsible and providing input on technical development needs for the product through the release team. In addition the position provides input, recommendations and participates in marketing planning, trade show attendance and show execution.  Works collaboratively with other Sales Engineers working other product areas to ensure cohesive demonstrations and proposal responses are appropriately delviered.

Solution Management
Remote

Engage in multiple, simultaneous complex projects applying proven methodologies to meet client objectives. Leverage highly developed business analysis skills in consulting with customers to identify business and technical requirements and formulate solutions to complex business problems leveraging WFS ECM technology. Apply software engineering techniques and leverage knowledge of ECM solutions to technically design and implement large scale, multi-tiered solutions integrating WFS ECM products and industry products, specifying the development platform, methodology and toolset.
 
Participate in proposal development including scope determination, cost roll-up and risk assessment.
 
Facilitates activities for the requirements definition and implementation of the defined solution at customer site. Provide technical leadership to project teams in a fast-paced environment to ensure successful project completion on time and within budget, while exceeding client expectations. Acts as a liaison between customer and WFS technical and administrative staff to resolve concerns in a timely manner.  Mentor customers, internal resources and management in the appropriate usage of WFS ECM technology. Works with WFS support team to resolve product and service issues and communicate project status to customer.  
 

Sales Executive
Remittance Outsourcing Sales
Remote

The Sales/Account Executive is responsible for all assigned sales activities. Assignments may be account based, geography based, or a combination of the two. All WAUSAU Financial Systems (WFS) solutions are available and the Sales/Account Executive will handle total sales functions from lead generation and follow-up to completed sale. Also responsible for establishing sales forecast and maintaining budgets and expenses related to sales activity. The Sales/Account Executive is responsible for net new business and assigned existing business.