The Product Manager is responsible for leading a team to deliver product(s) to the appropriate market/customer base using multiple deployment methods. This includes management of existing versions and new versions of the product(s). The Product Manager is responsible for defining the business requirements through interaction with internal and external customers and market experience and then packaging the features into product or solution releases. Products may be packaged together with other products to form a solution. The position requires a business and technical background with the ability to drive releases to completion while maintaining profitability and revenue targets. The position involves communicating with all areas of the company and with development leads, product architects, and key customers.
The Executive Assistant provides administrative support primarily to the EVP of Business Development and Marketing, and the direct reports. Acts as a back-up support to the other SPT executive team members. Provides support to the Strategy Policy Team as it relates to corporate objectives. Handles a wide variety of complex and confidential situations. Responsible for confidential and time sensitive material. Prepares routine and advanced correspondence including letters, memoranda, and reports. May direct and lead the work of others.
Responsible for the successful delivery of projects as assigned. Oversee all aspects of projects. Create a work breakdown structure and project plan in Microsoft Project which sets deadlines and assigns responsibilities (both internal and external). Monitor progress on a regular and ongoing basis and update the plan to reflect actual performance. Prepare project status reports for clients and, as required, for internal management. Act as the single point of contact for the client as it relates to the project. Take responsibility for all aspects of the project.
Successful delivery includes delivering on time, on budget and with a high level of client satisfaction.
- On Time is determined by assessing the project plan and determining if the project was delivered within the baseline for the plan that was established at CRD approval. Acceptable delays include only those which are documented in a change control that is signed by the client and accompanied by a cost impact statement.
- On Budget is determined by comparing the actual project costs at project closure to the hours matrix and order agreement in place at project initiation. Acceptable overages are only those which are accompanied by a change control that is signed by and billed to the client.
- High Level of Client Satisfaction is measured via our annual customer survey. A response of 4 or 5 regarding Professional Services is the standard for this achievement. Consideration will be given in those cases where multiple projects are managed by different project managers.
Required to meet the client billability levels and billing rates as established for this position.
Provides support to WAUSAU associates, project teams, external vendors and external customers as needed. Builds, Installs, configures and troubleshoots corporate PC’s and software installations. Provides basic support for network, printer, software and hardware issues at it pertains to workstation clients.
Responsible for the coordination and completion of small projects/assignments from obtaining requirements, documentation, and roll out and training of end users, if applicable. Projects/assignments need to meet budget integrity, time constraints, customer impact/documentation and other objectives of the project/assignment. Sets deadlines, assigns responsibilities, monitors, and summarizes progress of the Director Admin/Support. Prepares status reports for upper management, including Outsourcing Metrics. Provide proactive interface between the internal and external customers to ensure effective definition of and delivery of the assigned small project.
Performs complex software (new solutions and/or legacy applications) systems analysis, design, and programming activities; these activities may require extensive research. Performs complex defect (bug) investigations and verification tasks, and leads on release testing and beta support for assigned components, products, or solutions. Occasionally performs on-site client work for complex solutions (where requirements need detailed business and technical analysis). This is a senior level in the WFS job family, and the incumbent will possess a very high level (e.g. Subject Matter Expert) of analysis, design, and development knowledge. Often operates under minimal supervision, as the technical lead for a development team.
Preferred location is Omaha, NE; however, remote employees will also be accepted.
Responsible for collecting and documenting customer requirements for check or remittance processing systems including, but not limited to; full installs, add-on modules and features, and betas. Communicates with customer to collect and assess system requirements pertaining to hardware, networks, software application and custom requirements. Utilizes gathered requirements as well as internal process and product knowledge to write the Customer Requirements Document and other supporting documents as needed for the project. Acts as a liaison between customer and WFS technical and administrative staff, and communicates concerns in a timely manner. Acts as an advisor to less experienced Requirements Analyst and assists the Project Manager as availability allows.
Leads Development Teams as a Subject Matter Expert (SME) in the correct performance of complex software (new solutions and/or legacy applications) systems analysis, design, and programming activities; these activities may require extensive research. Takes charge and performs the most complex defect (bug) investigations and verification tasks, and mentors Software Engineers on release testing and beta support for assigned components, products, or solutions.
This individual is recognized within WFS as an SME on industry standard and best practice software engineering for at least one major Solution, and will be familiar with the technical characteristics of all current products and solutions in the WFS portfolio. Occasionally performs on-site client work for complex solutions (where requirements need detailed business and technical analysis).
This is a very senior level in the WFS job family, and the incumbent will possess and be expected to share their experience, and lead or mentor with their skills in analysis, design, and development, across the WFS portfolio of products/solutions. Generally operates under minimal supervision, as the technical lead for several development teams and the senior technical member of strategic and tactical multi-disciplinary teams designing new solutions.
Engage in multiple, simultaneous complex projects applying proven methodologies to meet client objectives. Leverage business analysis skills while working with customers to identify business and technical requirements and formulate solutions to complex business problems leveraging WFS ECM technology. Apply software engineering techniques and leverage knowledge of ECM solutions to technically design and implement solutions integrating WFS ECM products and industry products.
Facilitates activities for the requirements definition and implementation of add-on modules and upgrades at customer sites. Acts as a liaison between customer and WFS administrative staff to resolve concerns in a timely manner. Work with ECM Solution Engineers and Project Managers to provide UAT support between solution installation and transition to WFS support team. Works with WFS support team to resolve product and service issues and communicate project status to customer.
Will be primarily responsible for a specific WAUSAU product segment; by developing and deploying sales tools and collateral materials to assist the WAUSAU Sales team in meeting annual sales objectives. Responsible for creating and delivering sales training classes for new Sales Executive and Account Support Manager on-boarding, product updates, releases and enhancements and delivering technical product presentations to “top tier”, “high value” customers and prospects in the field to support sales activity. Will support the sales team by providing technical, organizational, and customer knowledge to the Sales Executives in order that they may assist customers in applying the products/services to their needs resulting in revenue generation. The Sales Engineer will be responsible for working with Development in the creation of demonstrations and distributing them to the sales group for the product for which he/she is directly responsible and providing input on technical development needs for the product through the release team. In addition the position provides input, recommendations and participates in marketing planning, trade show attendance and show execution. Works collaboratively with other Sales Engineers working other product areas to ensure cohesive demonstrations and proposal responses are appropriately delviered.
Engage in multiple, simultaneous complex projects applying proven methodologies to meet client objectives. Leverage highly developed business analysis skills in consulting with customers to identify business and technical requirements and formulate solutions to complex business problems leveraging WFS ECM technology. Apply software engineering techniques and leverage knowledge of ECM solutions to technically design and implement large scale, multi-tiered solutions integrating WFS ECM products and industry products, specifying the development platform, methodology and toolset.
Participate in proposal development including scope determination, cost roll-up and risk assessment.
Facilitates activities for the requirements definition and implementation of the defined solution at customer site. Provide technical leadership to project teams in a fast-paced environment to ensure successful project completion on time and within budget, while exceeding client expectations. Acts as a liaison between customer and WFS technical and administrative staff to resolve concerns in a timely manner. Mentor customers, internal resources and management in the appropriate usage of WFS ECM technology. Works with WFS support team to resolve product and service issues and communicate project status to customer.
Provides technical customer service to external and internal customers as it pertains to the respective software application. Extensively utilizes the Support Magic and knowledge databases to document, escalate and resolve the software application issues. Provides peer support to team members in resolving complicated application issues. Actively participates in job training for new associates for technical skills, customer service skills, and the adaptation of proper Customer Care processes. The Product Analyst will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions regarding all day-to-day operations.
Responsible for providing first level service to all customers. This includes documenting and resolving Customer Care calls for each software application and piece of hardware equipment. Position also has primary ownership of proper ticket routing and first level escalation initiation.
Position requires flexibility in work hours; this may include limited notice in the event of illness or emergency to work extra hours. Call Center current hours are 7:00 am – 8:00 pm Monday – Friday and until 9:00 pm when the second shift Application person is out of the office. This shift would typically be 9:00 am – 5:30 pm Monday – Friday.
Performs analysis and resolves end user hardware and software computer problems in a timely and accurate fashion, and provides end user training where required. Responsible for ensuring the stability of the operations of the company’s computing environment. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all hardware, software, and communication links.
Operate and maintain technical machines and equipment including ordering of supplies as needed.
Shift hours are:
Monday 8:00 am – 4:30 pm.
Tuesday, Wednesday, Friday, and Saturday 8:00 am – 12:00 pm.
Responsible for collecting and documenting customer requirements for solution implementations including, but not limited to new implementations, upgrades, add-on modules and features, and betas. Communicates with customers to collect and assess system requirements pertaining to hardware, networks, software application and custom requirements. Utilizes gathered requirements as well as internal process and product knowledge to write the Customer Requirements Document and other supporting documents as needed for the project. Acts as a liaison between customer and WFS technical and administrative staff, and communicates concerns in a timely manner to Project Manager and/or PS leadership team, as necessary.
The Sales/Account Executive is responsible for all assigned sales activities. Assignments may be account based, geography based, or a combination of the two. All WAUSAU Financial Systems (WFS) solutions are available and the Sales/Account Executive will handle total sales functions from lead generation and follow-up to completed sale. Also responsible for establishing sales forecast and maintaining budgets and expenses related to sales activity. The Sales/Account Executive is responsible for net new business and assigned existing business.