Careers

Open Positions

System Analyst
Implementations - Payments
Mosinee, WI

Responsible for the successful implementation of technical solutions on projects as assigned.  Works under the direction of the Project Manager to design, build and configure the technical infrastructure and components for assigned projects. During discovery and CRD generation, supports the Business Requirements Analyst, the Customer and other project team members in ensuring that the proper technical environment is documented to ensure a successful deployment of the Wausau solution.  Provides technical customer service to external and internal customers as it pertains to operating systems, networking, hardware, and databases. Utilizes appropriate internal tools, methodologies and knowledge databases to document, escalate, and resolve the issues. The System Analyst (SA) will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions and resolve issues on internal and external projects as assigned. 
 
Successful implementation includes delivering in accordance with the project plan and the CRD and with a high level of client satisfaction.

  • A successful implementation is determined by assessing performance against project plan and the CRD and determining if the project was delivered within the baseline for the plan that was established at CRD approval.  Acceptable deviations include only those which are documented in a change control that is signed by the client and accompanied by a cost impact statement.
  • High Level of Client Satisfaction is measured via our annual customer survey.  A response of 4 or 5 regarding Delivery Services is the standard for this achievement.  Consideration will be given in those cases where multiple solutions are implemented by different Delivery Services Personnel

 
Required to meet the client billability levels and billing rates as established for this position. 
 

Outsourcing Operations
Buffalo, NY

Perform check processing functions including extraction of payments, sorting, and redistributing.

Outsourcing Implementations
Mosinee, WI or Omaha, NE

Customize and on-board customer requirements for outsourcing deposit and/or remittance processing. Installs parameters on WFS outsourcing applications per documented guidelines; trains customer on operating procedures; provides product and service information to customer.  Coordinates hand-off of new customers to our Customer Care department Works with WFS support team to resolve product and service issues and communicate project status to customer.  
 

Outsourcing Operations
Mosinee, WI

Oversee all quality control efforts while also providing administrative office support. 
 
Shift hours:
Monday – Friday 12 pm – 8 pm

Outsourcing Operations
Mosinee, WI

Oversee all quality control efforts while also providing administrative office support. 

OS Support and Admin
Omaha, NE

Serves as the application expert for Outsourcing Operations.  Supports the daily operation and maintenance of all Outsourcing Operations applications. 
Hours: M-F 8 am - 5 pm

Outsourcing Operations
Mosinee, WI

Oversee all quality control efforts while also providing administrative office support. 
 
Hours: M – F 4:00 am – 1:00 pm
 

Outsourcing Operations
Mosinee, WI

Lead in the day to day processing of customer data as well as aid in the distribution of work.  Provide supervision to weekend shifts when necessary.
 
Typical shift will be M - F from 9:00 am - 6:00 pm.

Product Analyst
Customer Care
Mosinee, WI

Provides technical customer service to external and internal customers as it pertains to the respective software application. Extensively utilizes the Support Magic and knowledge databases to document, escalate and resolve the software application issues. Provides peer support to team members in resolving complicated application issues. Actively participates in job training for new associates for technical skills, customer service skills, and the adaptation of proper Customer Care processes.  The Product Analyst will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions regarding all day-to-day operations.

Typical shift hours: 9 - 6 pm

Customer Care
Mosinee, WI

Provides technical customer service to external and internal customers as it pertains to the respective software application. Extensively utilizes the Support Magic and knowledge databases to document, escalate and resolve the software application issues. Provides peer support to team members in resolving complicated application issues. Actively participates in job training for new associates for technical skills, customer service skills, and the adaptation of proper Customer Care processes.  The Product Analyst will utilize analytical skills, critical thinking, sound judgment, and extensive product knowledge to make decisions regarding all day-to-day operations.