Operations 

Banking Operations

Operations executives always need to do more with less. We make that easier.

Increased efficiency. Lower costs. Reduced FTE requirements. Faster exception handling. Eliminated fraud losses. Achieve all this without having to replace your infrastructure or invest in expensive software licenses or hardware. In-house, outsourced or co-sourced -- all the flexibility you need to meet your processing goals and schedule.

YOUR CHALLENGES, YOUR OPPORTUNITIES

Recent rapid changes in banking are creating new challenges — and new opportunities — for operations. We address them. At your pace. Where you need it.

  • Checks: fewer means more costly. With checks dwindling (not gone!), and still processed by legacy infrastructure, hard per-item costs are on the rise. So imaging at the point of presentment is a priority.
  • Legacy systems. You don't want to invest in hardware for processing fewer checks. Naturally you're leery about software licensing costs and infrastructure overhauls. Flexible, targeted solutions provide cost-effective help.
  • Back-office costs. Exceptions and returns are costly to process. Automation that takes advantage of imaging reduces the time spent and eliminates the errors inherent in manual processes.
  • Fraud on the rise. In the midst of economic challenges, protecting you and your customers is more important than ever. Image analytics and transaction analysis defeat existing and emerging fraud scams.
  • New payment channels. Billers and customers are both demanding new payment channels. Your challenge is to find a way to make it cost-effective to offer and operate them without a lot of additional overhead. 


OUR BENEFITS

Meeting those challenges takes sensitivity, flexibility and experience.

  • Automate all operations. In your customer’s office, your branch and your back office — create efficiency through automation and imaging. From checks to loan documents, eliminate costs associated with printing, handling and storing paper. Reduce redundancies by sharing processes and business rules. Speed processing by leveraging interfaces to integrate applications.
  • Reduce back-office expenses. Automate the two most costly operations in your back office — exceptions and returns. Achieve reductions in FTE requirements and eliminate embarrassing errors inherent in today’s manual processes.
  • Obstruct fraud. Check washing, checkbook theft and other tricks of the fraud trade are no match for our solutions' transactional analysis and image analytics. Protect yourself and your customer by using sophisticated technology to assess all transactions from multiple payment channels for unusual or suspicious behaviors. Significantly improve your detection rates and reduce the time spent looking for fraud by letting this solution do it for you.
  • In-house, outsource or co-source. Your choice. Mix and match our products and solutions, as appropriate, at your own pace. Nobody else can offer that kind of flexibility.