Doing more with less
Optima3® IMS gives you the option to invest in the solution you need today and then gradually and cost-effectively expand and enhance your solution as your needs and operations grow. Lower operating costs result from reducing overhead needed to support physical documents and reducing the labor required to complete critical business processes. Greater collaboration is fostered by simultaneous, secure, real-time access to content regardless of users' locations. Reduced cycle times occur when delays and inefficiencies of manual processes are eliminated
Customized interfaces
Optima3® IMS provides multiple interfaces that align seamlessly with specific organizations, departments and individuals who work within those departments. It manages virtually every type of communication content received and sent (checks, statements, teller balancing reports, loan documents, exception reports, images, faxes, HTML forms, emails, video clips, application reports, generated reports, electronic forms, signature cards, etc.)—as well as every stage of the document lifecycle. Several capture methods are offered to optimize speed and accuracy, requiring minimal user intervention.
Improved service and compliance—more effective competition
All of these benefits lead to competitive advantage when securing new business, collecting early pay vendor discounts and lowering the per-unit costs of providing superior products and services. Empowering customer service representatives to resolve issues on the first call, with the most accurate and timely data, enhances customer service. You can also cost effectively provide customer self-service with secure Web-based access to important documents. Secure access to content improves support for governance, risk and compliance initiatives by enabling standardized business practices and retention of content based on internal policies, quality assurance standards or regulations.
