Enterprise Content Management
New Account Automation
Overcoming complexity and risk
During new account setup, your fundamental goals should be to complete a secure transaction in an efficient amount of time and, in turn, enhance customer experience. Yet complexity and frustration can accompany the responsibility to document a multitude of transactions that require customer signatures at all banking centers and locations. Signature cards, applications, change-of-address forms and transaction receipts require original signatures, while many other customer documents are copied for identity verification process for customer files. With so much paper involved, the probability of lost documents is high, imaging and indexing remain arduous processes and fraud is more difficult to detect. New account automation solves these problems. An organization can streamline its business processes, reduce the handling of paper and identify signatures that could prove to be fraudulent.
No printing and copying of internal documents
WAUSAU's Optima3® IMS new account automation solution — driven by our uniquely flexible, patent-pending e-CaptureXpress — allows a financial institution to capture signature cards, ATM and debit card applications, and any other new- account paper document for the electronic signature process. Images such as photo IDs can be included in the documentation, reducing or even eliminating back-office scanning and indexing.
An electronic, user-defined approval process
Once the new-account information is captured in Optima3® IMS, it enters a workflow routing it through a user-defined business process for validation and approval. Workflow rules and actions guarantee that documents are distributed in a standard and controlled manner, under proper business rules and practices. The solutions give a clear picture of a document’s location and completion status. Each step is accurately accomplished and all required supporting documents are in place before information is routed to the next user. With back-office approval and validation automated too, both efficiency and compliance are assured.
Increased customer satisfaction
Wait time has been one of the traditional customer frustrations of opening a new account. The speed, efficiency and security of the paperless, automated process transforms the customer experience into a pleasant and reassuring one — at a time when customer service in banking has never been more important.
