How Paperless Bank Works

Loan and New Accounts Desk

Electronic customer signature:

• Guarantees authenticity, reducing fraud 
• Increases compliance with Bank Secrecy Act and Patriot Act requirements 
• Makes signature cards immediately available at all branches, for an efficient and enjoyable customer experience 

Digital customer photo:

• Prevents fraud and identity theft at the teller line and safe deposit box access
• Soothes customer anxiety around keeping personal information secure 

 Loan and new accounts automation:

• Routes files digitally, not by hand, so documents get where they need to be — not held up on someone's desk 
• Virtually eliminates misfiling and loss of documents 
• Indexes automatically, with no keying — so errors decrease and associates' time is optimized 
• Reduces multiple trips from desk to copiers, desk to printer, desk to fax, etc. 
• Keeps an associate in front of the customer, for increased face-time, engagement and cross-selling 
• Automates exception notices and speeds up the process 
• Reduces wait time, easing customer anxiety and moving loans quickly through the process increasing employee bandwidth

ATM

Automated check scanning:

• Moves ATM images from the ATM to the back office for further processing 
• Speeds customer time, enhancing the customer experience 
• Virtually eliminates loss of transactions and processing errors 

Centralized processing:

• Reduces extra costs traditionally associated with ATM deposits 
• Makes deposits instantly available at central location, eliminating the need for daily deposit collection 

Teller Line

Over-the-counter document imaging:

• Captures transactions at the moment they're presented 
• Makes cash tickets, loan payments, checks, etc., instantly trackable 
• For audits, eases access and clarifies trails 
• Reduces loss and error 
• Reduces paper costs and need for transportation 

Digital image processing:

• Speeds images to the back office 
• Aids in clearing and posting 
• Extends deposit cut-off times, improving customer service 
• Allows back-office personnel to focus on more value-add tasks 

Fraud protection:

• Flags potentially fraudulent items with the presenter still in the branch 

Back Counter

Flexibility:

• Balance at the branch, centrally, or a hybrid of both 
• Support for various scanner models, speeds and pocket configurations 
• Multiple CAR/LAR options to leverage existing tools and/or address specific pricing requirements

Control:

• Detailed audit control 
• Centrally defined system options 
• Tools to track work as it moves through the workflow 

Reduced/controlled costs:

• Eliminate/reduce cost of maintaining transports 
• Reallocate back office personnel to more value-add tasks reduce transportation costs 

Safety Deposit Boxes

Digital security:

• Replaces paper access cards with electronic signature and photo 
• Improves customer signature verification via digital signature key 
• Eliminates misfiling 
• Solves access-reporting issues 

Back Office

Automated document management:

• Reduces manual keying 
• Decreases risk of error 
• Enables high-value allocation of employee time 
• Links legacy applications 
• Enables electronic clearing 

Immediate document retrieval:

• Makes archived documents available across branches 
• Speeds loan approval and validation processes 

Digital processing:

• Eliminates manual indexing
• Encreases efficiency ratios per employee for quick ROI
• Drastically reduces transportation costs 

Digital recordkeeping:

• Achieves absolute accountability 
• Integrates all information for auditing 
• Eventually eliminates physical storage 
• Can expand strategically to Loans, HR, other departments